30-day money back guarantee from the date of purchase. We want you to be completely satisfied with your Kitangle purchase.
Please note that all shipping costs are non-refundable to the customer. You pay all shipping costs if there is a return. In order to receive credit on your return, please contact Kitangle Customer Care at CustomerCare@kitangle.com. You will be given return authorization and instructions at that time. This is a needed step to facilitate your return and give you any credit due.
If there are any factory defects or damage in the shipping process, please contact us immediately at CustomerCare@kitangle.com so we can remedy this with you to your satisfaction. To obtain credit due with your return, the item must be received by Kitangle within 30 days of the date of when the return authorization is given. Please note, we do not issue prepaid labels. The item must be in the original carton with all packaging materials intact. The item must be in clean/new condition for return eligibility. All returns must be sent by freight, prepaid, and insured by the customer. No COD.
Our procedure is to process orders the day the order is placed. Therefore, we cannot cancel an order once it is placed or submitted. Please accept package/item and follow the procedure for the return policy.
Should you refuse to take delivery of your item upon arrival, you will receive your credit minus/less any shipping costs incurred by Kitangle plus a 20% restocking/handling charge once the item is received and approved by our returns department.
Kitangle will never sell or distribute your personal information to a third party without your prior authorization. If you indicate that you would like to receive notifications about Kitangle, we may use the information we collect to periodically contact you about Kitangle products we think might be of interest to you. If at any time you would like us to remove you from our notification list, please let us know by clicking the unsubscribe link at the bottom section of all our email communications.
Email is not generally a secure form of communication and can be intercepted as it travels across the Internet. DO NOT send sensitive information such as credit card numbers via email.
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